Everytime I call the customer service center they have a different story, offer, etc. with so many inconsistencies I actually thought that they were untrained freelancers working from home. That was until I was told that they actually have a "proper" customer service center in West Hartford. I always end up paying more than the "after tax and equipment monthly rental charges" number they give me on the phone. And as if matters couldn't get worst I was just tricked into extending my contract for 2 years with "free upgrade" of my cable boxes to the new "X1"s. What a rip off!!! When the guy came to my apartment he told me there would be a $49 charge FOR EACH BOX!!!
When I called customer service there was no supervisor to take my call and the operator refused to give me the operator number of the person that tricked me into this whole scam!!!
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