Comcast Xfinity Reviews and Complaints All Reviews

maw4's Picture Comment by maw4  0

User comment:

Phone tech non-responsive. Bill was increased in June. When called for an explanation, was told it would go back to previous amount if I signed for Eco billing. After signing for eco billing, there was no change. Now this month I'm told my billing will be $27 more than my July bill. After going to local Concast and being told that's just how much it is, and to call retention for hopes of a promotion offering. My husband recently died and I changed the billing to my name but was told that had no effect on the billing. I have spent over 5 1/2 hours on hold with constant recorded messages a representative would be with me as soon as possible. August 4th from 12:30 to 2:30 with no answer so I hung up. August 5th from 8:20 a.m. to 10:30 same no answer, only recorded message repeated constantly. Check at local Comcast office again and told to call in evening. August 6th called, put on hold again 8:20 to 10:00 p.m. Once I was referred to retention, I had no option given for call-back
so spent all those hours waiting to talk to a rep in that department. I'm presently in grief programs (free) at Hospice and will certainly let them know my problems. Now I will research recent offers I've received in the mail from ATT (my previous supplier) for my next move. I've had many medical bills from my husband and even had to cash in my only life insurance policy to help pay for his funeral. What I need now is some financial help and the fact that I can't even get someone from Comcast to answer my calls leaves me doubting sincerity in all your promos
advocating pleasing the customer.

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