The new menu/dvr is the worst piece of user software I have ever used. I called tonight for support as it was installed today. They couldn't help, so to put me off they needed to verify my acct by using the last 4 digits of husbands Ssn and our acct #, etc. They have never asked for that in the past when I needed help. My request was 'how do I set the sleep timer' as I couldn't find it. After the acct verification, etc. It turns out that service is no longer available. I guess they thought if they asked for enough stuff, I would give up before they had to admit a service was no longer available.
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