COMCAST - XFINITY Complaint

COMCAST - XFINITY Complaint

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Unacceptable customer service - XFinity


We were with Comcast for 15 years. Because they continued to increase prices and would not negotiate with existing customers I left Comcast and went with a cheaper company (new customers were $50 less a month - so much for loyalty). So now that it has been a couple of years I decided to try to go back to Comcast. So the first issue was customer service was suppose to call me back on 2 occasions and never did even after I called repeatedly to get new service installed. So after calling a 3rd time I finally got an appointment scheduled. The service technician came out and said they cannot install because we finished our laundry room. We would have to tear down a new wall. In the world of wireless technology and one of the biggest cable companies I found this crazy since I still had the old cable running into the house and out my storage room wall. I figured they could just turn it back on. So I thought there was a misunderstanding so I called Comcast customer service after the technician left and they said that whatever the technician said must be accurate. Apparently it is the same company that I left a couple of years ago - poor customer service, jacked up rates and technology is not where it should be.


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