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Comcast Xfinity Complaint - Screwed me over big tim
Comcast Xfinity Complaint

Comcast Xfinity Complaint

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Screwed me over big tim


I just started a comcast account as the primary on an account, I have been on a comcast account for almost two years. I get my first bill and there is a $150 deposit fee. I had no prior knowledge of this fee. I call and they said my credit was ran and that deposit charge was based on that. I has NO idea my credit was being ran, which is illegal, and when I called to set it up, there was nothing said about this whatsoever! I was completely surprised by the statement. I call and learn about this "deposit fee" so the guy tells me to just pay the full amount now, which I wasn't prepared to pay, and he will write me a ticket for my reversal the next day. I call the next day, I can't get to anybody, and one person hangs up on me. I call the following day and they tell me the only way to get my money back is to cancel my cable service. If I set it up again I will still be charged the same fee. There was no regard for illegally running my credit without telling me, no regard for somebody FROM COMCAST telling me to pay it and I can just get it reversed the next day! Nothing, just either pay it or no cable sevice. Xfimity Comcast is terrible for this! It's a shame because my whole family is with them, now because of this, we are all leaving!


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