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Comcast Xfinity Complaint - Inconsiderate of a customer's time - xfinity cable and internet
Comcast Xfinity Complaint

Comcast Xfinity Complaint

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Inconsiderate of a customer's time - xfinity cable and internet


Comcast scheduled a transfer from FIOS to Xfinity for 8/6/2014 between 9 -11. I took a half day off from work. Service person shows up a few minutes after 11. He starts making the necessary changes at the outside box, about 15 min., then he comes in to install the DVR. At the same time I call Fios to disconnect. The Fios person says... You can't do it today because your phone number is scheduled to be ported on 8/7. The service person hears this, confirms with Xfinity, and says...I can't install until Fios releases the number. He proceeds to reconnect Fios and the DVR and leaves. About 1 hour. So here I'm, lost a
half day's pay, and am angry at Xfinity for keeping the appointment without verifying in advance whether the number was ported. I proceeded to call Xfinity and understand why this was planned this way. After a lengthy hold and multiple transfers and at each point a verification of name and address, I get someone who tells me...You know, we can get the number today and let me reschedule you for today by 4pm. Called my office and told them that I will not be in for the day. At 3pm I decided to find out the status of my service call. Again lengthy hold times and constant transfers and the same routine verifications, I'm transferred to a Customer Solution Specialist. By the way, prior to this transfer, I was offered a $20 compensation for the missed appointments. I guess they judge the value of time by what Xfinity pays them! The Solution Specialist offers me to waive the installation fee, $30, and blames Fios for not transferring the phone number. If the Solution Expert doesn't see that the screw-up is Xfinity's responsibility, that is very indicative of the level of the employees and their training. As much as I tried to explain that Xfinity should have cancelled the appointment since the number was not ported, He in his mind felt that it is Fios's fault and I couldn't change it. This is a long review but it should be longer, many a statements were omitted but I think that you get the gist of it.


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