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Comcast Xfinity Complaint - Failure to Resolve - Email Addresses to Executives for Complaints
Comcast Xfinity Complaint

Comcast Xfinity Complaint

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Failure to Resolve - Email Addresses to Executives for Complaints


At the end of April, we upgraded our Comcast Xfinity package to receive a better internet connection. From the moment Comcast entered our home the issues began. Cable service has been spotty and troublesome, our techs gave us a sales form that indicated that both HBO and Starz would be added to our services which to this date has not been added.

When making over 15 calls to Comcast regarding the technical issues and bringing up the fact that we still were not received HBO we were transferred, disconnected and provided different answers to the one question are we paying for HBO and if we are then why don't we have access.

The straw was when calling again for failing service, I asked again about HBO and told we were not supposed to be receiving it, then we were transferred to billing who said that they could fix the problem, put me on hold for 25 minutes and ultimately, without informing me that they were transferring me to another department, did so. That department claimed that they were not allowed to speak to me, after calling Comcast 15 times, whey I wanted to cancel a service they claimed they couldn't help me.

The story continues and is long, boring and frustrating even after getting the email addresses to members of the executive team including Brian Roberts. All of these I have included. I asked repeatedly for the price of each service so that I could determine the direction I was going to take but I now believe their goal is to wear you down so you give up.

I have decided to get rid of cable and use Roku and stream shows. I also have filed complaints with the BBB, FTC and FCC. Not sure that will help but these big conglomerates at some point should realize we are their customers.

So though using these emails did not resolve any of my issues, I think that all of us should have direct access when we are completely ignored.

brian_roberts@comcast.com
david_cohen@comcast.com
neil_smit@comcast.com
cynthia_asbury@comcast.com
sarah_elders@comcast.com


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