Comcast Xfinity Complaint

Comcast Xfinity Complaint

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Comcast Xfinity - Charged for early termination fee. Had issues is why was canceled. - xfinity cable and internet


I canceled my alarm system and cable due to service not working as described when installed. Kept having issues and called to cancel within the 30 days. Lady on the phone said that they will send someone out one more time to see if that fixed the issue. I told her no since the 30 days was almost up and she said that she would extend the 30 money back guarantee by a couple of weeks to see if the technician coming out again fixed the problem. It did not and I canceled the service. An employee of comcast came to my door and collected the equipment. However even though the equipment was returned I was still billed. I was told to disregard the bill and nothing would be due. However I was charged an early termination fee for the alarm system and an unpaid bill for cable. Service was only for a month and a half. For that time A month and 2 weeks I was charged $1,800.00 and its now with a collection agency. I disputed it with a collection agency about a year ago and now its with another one. All for and early termination fee for the alarm system. This has been realy frustrating and not getting any where by calling. When I initially was trying to cancel my service back in 2012. I kept getting put on hold for long periods, then would get a recording that the office i needed to speak to was closed. This happened several times. Even though I called sometimes 90 minutes before closing. When I signed up in 2012 I was told my past due bill from a closed account from 2009 would be waived if I signed up again but it never was. It seems that if a sales rep from comcast and the customer service from comcast tell you something you need it in writing and can't take there word for anything. It would be nice if I can finally get the early termination fee for the alarm rectified so that maybe i'd consider comcast again but as it sits right now I'm not happy.


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