Comcast Xfinity Reviews and Complaints

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Comcast Xfinity Reviews

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  • Comcast Xfinity TV and Internet Service



    Last Monday I call Comcast for the third time to remove old cable completely on right side of the house when you are facing the house from the road because I am converting to gas and the gas company is running a meter to that side of the house. When I spoke the service representative I explain what this need to be taken care of that I try two other time and when they upgrade and move the cable to the other side the should have removed it then. She reassure me that she spoke with her supervisor and she was also going to email it to the maintain department and someone would call me within... More...
    (Cable TV)
  • Since Upgrading to X1, constant outages.



    We all already know Comcast/Xfinity is one of the worst customer service companies on the planet so I won't get much into that. Anyways, about a month ago, my roommate called in to get a new box for his room, he just got a new TV recently. Boring story, I know. While he's on the phone they convince him to "upgrade" to the X1 system. A tech has to come to give us a new box, hooks it up, then condescendingly explains to us how television works. Maybe because this X1 thing is just so flippin' advanced? Nah... it just illuminates my living room. I mean, really... the... More...
    (Cable TV)
    Butterchunks's Picture   Butterchunks    0 Comments   Comments
  • Xfinity service is the worst



    Iam looking forward to my contract with xfinity being up so I can switch to another provider. Since I have been in Colorado I have had Satellite service and another cable provider. I moved to a place where xfinity was my only choice it is the worse service ever. The equipment never works. You are always receiving error messages. Customer service is horrible. I had more reliability with satellite during a snow storm than wit xfinity during a sunny day. The service is over priced for the quality and service you receive. There isn't a day that goes by that there isn't some... More...
    (Cable TV)
    Beth1147's Picture   Beth1147    0 Comments   Comments
  • LIARS, THIEFS, WORST customer service



    LIARS, THIEFS, & WORST customer service. This company has taken $200 from us and promised to mail us a check and that it would take 6-8 weeks to arrive. We waited and waited and waited. Never received the check. Contacted them again wasting countless hours on the phone with un professional time wasting employees. They told us they didn't send a check and won't be sending one. They lied to us and entangled us in their web of lies and asinine time wasting customer support playing ring around a rosies. It's been over a year and still haven't seen any money and... More...
    (Cable TV)
    ShawnDawg's Picture   ShawnDawg    0 Comments   Comments
  • Unreliability and horrible service (aka) No service



    We have comcast bundle ( approximately 300.00/mo) We continue to have dropped coverage and when you call to seek assistance you get a representative from a non-English speaking country. That would be okay if I too was in a non-English speaking country. Accents that are too heavy along with poor phone(comcast service too) connection negate the attempt to have a English speaking person available. The service for new customers has a person answer the line only to send you to recorded hell land which in the ends disconnects you before you have any opportunity to speak to a live person. Thus... More...
    (Cable TV)
    cfern004's Picture   cfern004    0 Comments   Comments
  • Comcast Rockville



    Comcast is one of the worst business I have dealt with. We signed a contract over a two year period. After some time, I have noticed that Comcast has decreased (unauthorized) some TV channels. High speed internet Comcast claims, also disconnected frequently to the point of disrupting me from completing important tasks. Comcast also crept up in monthly billing amount. Some day, Comcast charged extra for modem rental, in which I personally own (I did not borrow the modem from Comcast). I called to correct the issue, but Comcast kept on stating otherwise. They asked when I purchased my own... More...
    (Cable TV)
    ginahhh's Picture   ginahhh    0 Comments   Comments
  • Comcast fraudulently charging credit card



    Comcast is the worst company I have ever dealt with. I started up service about 2 weeks ago and they cancelled my order. I found this out after trying to pick up the equipment at one of their stores. I start service again and they charge me a $100 for a deposit. I go again to pick up the equipment and they cancelled the service again. By this time I was completely frustrated and annoyed but I still decided to get the service. Come to find out I had to pay a $200 deposit for internet and cable which I decided to do. They told me that they would pay the first months bill because of my hassle.... More...
    (Cable TV)
    Greedycomcast's Picture   Greedycomcast    0 Comments   Comments
  • Xfinity is AWFUL for services, customer service, etc.



    I have had endless issues with Comcast from the beginning. I honestly don't even have the time and energy to make a complaint about each and every incident, so let's just talk about the most current issue. I called customer service at 5:30 this evening requesting to pay $100 on my bill and to postpone the rest to next Friday. The representative told me that my request was acceptable and made a note so I could pay the $100 dollars after I loaded money onto my card. At around 7 this evening I went to pay the amount I was told would keep my services secure and was told by another... More...
    (Cable TV)
    Ninjew24's Picture   Ninjew24    0 Comments   Comments
  • HORRIBLE CUSTOMER SERVICE



    My husband and I moved last August and signed up for Comcast/Xfinity for our internet and cable needs. Since then we've had very poor internet quality and have made several calls to customer service. Each time we were told the same thing- unplug and replug in the wireless router. It would work for a few hours, then the internet would go back to being literally snail like. It would take 5 minutes for 1 web page to load. We were to the point of having to reset our router multiple times per day. We finally called and really complained and Comcast sent us to a new router, and set up an... More...
    (Internet - Sponsored by DIRECPATH)
    MHatten's Picture   MHatten    1 Comments   Comments
  • Comcast Xfinity OnDemand not working



    I was catching up on the regular network tv shows I'd missed on Xfinity's on demand. I had finished one episode and was trying to select another episode, when I got a pop-up box on screen saying my selection required a subscription. This didn't make sense, since my bill was current, I could watch other channels other than those through On Demand, and the shows I was trying to watch were free. I called Comcast's technical support. The first rep said she'd reset my box but then she hung up on me. The next person said she'd remotely reset my box and it would take... More...
    (Cable TV)
    cd15's Picture   cd15    0 Comments   Comments
  • The Comcast X1 platform is a big steming pile of Sh!te



    I have been a comcast customer for over 12 years ($150 - $200/month x 12 months x 12 years = somewhere around $24,000.00 in service fees and rentals). Recently "upgraded" to the X1 platform, and what an enormous steaming pile of crap it is. Having experienced my 12th outage (all day) within two week period; I decided to cut the cord and find another option. I have called too many times to remember without resolution and the bottom line is that comcast misleadingly sold me the X1 when I clearly do not have the signal capacity (old wires that do not bring signal to the box) to... More...
    (Cable TV)
  • Comcast xfinity



    I feel like all costumer service is based on lie! You can' trust their offers, and anytime you ask them to put the offer in writing, such as email, they say that the company policy forbid this. I signed up for a deal triple play with priced locked for 12 month. Six month later, price went up by 25%, and they kept billing my credit card. I was not checking my bills because I trusted them, big mistake! Now I am trying to obtain refund, but they keep saying that price was looked for only 6 month. I have an original conversation recorded, and the representative clearly said 12 month and... More...
    (Cable TV)
    iknudse's Picture   iknudse    0 Comments   Comments
  • xfinity contract scam



    I was a long on time customer for Comcast xfinity for two years. I recently moved to a new house and was told that a cancelation fee of a 800 dollars or a install off 399 dollars and other 2 year agreement were my only options! What a scam! I told the sales rep all I wanna do is transfer my service and finsh my current contract the first two reps agreed to do this then shortly after they called me back and continued to try and get me to believe false information... buyer beware! ! Scam fishy misleading xfinity contracts More...
    (Cable TV)
    briancantu's Picture   briancantu    0 Comments   Comments
  • Xfinity x1 worst cable ever



    Worst customer service ever. Worst platform ever. As I type this I am watching the set up screen for at least the 20th time over the last few weeks. Worked great the first month now I can barely watch tv. I hit the guide button I receive an error accessing the x1platform. I hit the xfinity button I receive an error accessing the x1 platform. I am trying to reboot now but it's stuck on the welcome screen for about 30 minutes. Please give me good old cable television back. I miss the days when you turned on your tv and changed channels and could actually watch tv. Please never ever let... More...
    (Cable TV)
    Phillippp's Picture   Phillippp    1 Comments   Comments
  • Comcast serviceability request met the BRICK WALL!



    I called Comcast to see about initiating service at an address in Magnolia, TX back in May, 2014. I received a recorded message indicating that service was not available. I knew that - I used their online service to determine availability. Ok, and this was after doing some legwork and finding the end of Comcast's line less than 1.6 miles from my new residence. So I called again and received a "Serviceability Assessment" ticket # 568-634. Again, I received the prerecorded message. These people just don't get it! The rep wrote a bunch of information in the ticket.... More...
    (Cable TV)
    droffigpc's Picture   droffigpc    1 Comments   Comments
  • Inconsiderate of a customer's time



    Comcast scheduled a transfer from FIOS to Xfinity for 8/6/2014 between 9 -11. I took a half day off from work. Service person shows up a few minutes after 11. He starts making the necessary changes at the outside box, about 15 min., then he comes in to install the DVR. At the same time I call Fios to disconnect. The Fios person says... You can't do it today because your phone number is scheduled to be ported on 8/7. The service person hears this, confirms with Xfinity, and says...I can't install until Fios releases the number. He proceeds to reconnect Fios and the DVR and... More...
    (Cable TV)
    leeoruzi's Picture   leeoruzi    0 Comments   Comments
  • Worst customer service



    Imagine my surprise when I received a letter from a collections service for services I never received. The techs came out real quick to install my internet. They said they needed a longer cable. This is the last time I saw them. I have a file from all the many phone calls I made trying to get a tech to come out. I was told they would come out many days. My file was escalated and a supervisor would call me. These were all lies. After two months I got fed up and told them this was the worst customer service that I've ever received. More...
    (Internet - Sponsored by DIRECPATH)
    Tsutton's Picture   Tsutton    0 Comments   Comments
  • Comcast Xfinity Pixilation Issues



    I have continuous issues with pixilation on Xfinity On Demand. A service technician came and told me that I have old equipment and need to go to the local office in Chico, CA to get it upgraded which is very annoying since I have only had the service over a year and he told me I should have gotten the latest equipment at that time. I feel there is something going on besides the equipment because I have been told by Comcast Service that they did some fix and it got better but then started again. I pay almost $200 a month for this service. I feel that Comcast should send out a technician... More...
    (Cable TV)
    avaaudrey1's Picture   avaaudrey1    1 Comments   Comments
  • Terrible Service



    The worst customer service experience. After getting over the initial hurdles of setup/install (including defective equipment) & package pricing, I was hounded for pastdue account balances as a result of inaccurate billing. Each time, I explained to the customer service reps the situation & informed them that I would continue to make routine payments every 2 weeks. I spoke with reps who were arrogant, contentious, & condescending. Rather than being empathetic & identifying a solution, they scolded me. I am not a bad customer or criminal & I shouldn't be treated... More...
    (Cable TV)
  • Miserable Experience



    The worst customer service experience. After getting over the initial hurdles of setup/install (including defective equipment) & package pricing, I was hounded for pastdue account balances as a result of inaccurate billing. Each time, I explained to the customer service reps the situation & informed them that I would continue to make routine payments every 2 weeks. I spoke with reps who were arrogant, contentious, & condescending. Rather than being empathetic & identifying a solution, they scolded me. I am not a bad customer or criminal & I shouldn't be treated... More...
    (Cable TV)
    joshuao32's Picture   joshuao32    0 Comments   Comments
  • regarding installation service



    I had the worst experience with comcast customer care. I just switched from verizon to comcast and i needed to activate my internet. Since from last two weeks the customer care people are coming and going and nobody can solve the issue on time. its you who have to call all the time and get your things done. they can charge you without giving you the services. one time i had the experience that customer care was rude to me as if she didnt care. still my internet is not activated and i am going to complain and put a review for this bad experience everywhere. i am going to make sure that they... More...
    (Internet - Sponsored by DIRECPATH)
    analshah's Picture   analshah    0 Comments   Comments
  • Failure to Resolve - Email Addresses to Executives for Complaints



    At the end of April, we upgraded our Comcast Xfinity package to receive a better internet connection. From the moment Comcast entered our home the issues began. Cable service has been spotty and troublesome, our techs gave us a sales form that indicated that both HBO and Starz would be added to our services which to this date has not been added. When making over 15 calls to Comcast regarding the technical issues and bringing up the fact that we still were not received HBO we were transferred, disconnected and provided different answers to the one question are we paying for HBO and if we... More...
    (Cable TV)
    kate26's Picture   kate26    2 Comments   Comments
  • Comcast- Billing SNAFU



    I was billed in error last month (May, 2014), over billed by $592.50, because I tried to get a sports package (MLS Direct Kick) unsuccessfully, and I was billed $79 and change each time the signal was sent to my set top box. The only problem was, I didn't get the service for six weeks. This month, I have been over billed again, to the tune of about $600.00. Have you ever had one of those days? I was told by a service representative from Comcast tonight that the same sort of charges were sent through, again. And I thought Comcast got it fixed last month. The service representative gave... More...
    (Cable TV)
    dsarchie's Picture   dsarchie    1 Comments   Comments
  • Comcast Xfinity Salesman contract



    Last December a comcast salesman arrived at my door to sell the Xfinity home to add to our existing services. I told him there was a possibility my husband would be transferred out of state. I specifically asked him if that happened and we moved to an out of territory service area, would I be held to the contract. He sat at my kitchen table and told me "absolutely not...if you are out of the service area the contract is null and void". Well...I believed him. Today I have been on the phone being transferred from department to department for hours with reps telling me he lied.... More...
    (Cable TV)
    karlawhi's Picture   karlawhi    2 Comments   Comments
  • Comcast Internet customer service



    This is the worst internet service provider possible . Every two to three months my internet stops responding and I have to call , after being on the phone for 45 minutes they always want to set up an appointment for a tech. To come out (only so they can charge you) and I tell them this happens all the time and if they get someone on the line that knows what they are doing they can fix it on there end. I called today only to be on the phone 47.53 minutes for the second tier tech to disconnect . I called right back only to be told they are having technical difficulties and to call back in... More...
    (Cable TV)
    Sbgrooms's Picture   Sbgrooms    0 Comments   Comments
  • Screwed me over big tim



    I just started a comcast account as the primary on an account, I have been on a comcast account for almost two years. I get my first bill and there is a $150 deposit fee. I had no prior knowledge of this fee. I call and they said my credit was ran and that deposit charge was based on that. I has NO idea my credit was being ran, which is illegal, and when I called to set it up, there was nothing said about this whatsoever! I was completely surprised by the statement. I call and learn about this "deposit fee" so the guy tells me to just pay the full amount now, which I wasn't... More...
    (Cable TV)
    Max145's Picture   Max145    0 Comments   Comments
  • Saddened, frustrated and disappointed



    I've been with Comcast/Xfinity since the 90's when they were I believe Time Warner. Sad to say my recent experience has been devastatingly terrible and unexceptable. A simple transfer has turned into a nightmare for all Comcast relevant services and departments. I still have not been able to get full service for over a month and to make things worse my billing has been also mishandled for the last month. Been through all the "proper Chanel's" including there local service location. Although there pockets of good reps that work for Comcast. Overall the glaring lack... More...
    (Cable TV)
    Aluku's Picture   Aluku    1 Comments   Comments
  • Get it together, people!



    Recently "upgraded" (teehee). Who designed this thing? Never can tell what channel we are on, can't see the teensy writing on BLACK background, icons hard to distinguish, today I try to change channel and get "voice activation" screen---this thing is a mess!!! Where is the CEO? Doesn't he have to use this crappy product? Can I get my OLD system back? The first three days I was on the phone or chat with Customer service multiple times---serviceman left a piece of equiipment that made it impossible for me to change the channel.HAHA---they even included... More...
    (Cable TV)
    X1isterrible's Picture   X1isterrible    0 Comments   Comments
  • S0900



    Almos ALL of my channels aren't working and either is my on-demand. When on a channel I receive the error message "one moment please- this channel should be available shortly. Ref code:S0900. This has been happening for several days now. Today I can't get ANY of the channels I like to work, now I'm beyond annoyed. Obviously my definition and com casts definition of "shortly" are extremely different, please fix this ASAP....I would like to watch TV. At least get on-demand to work so I can watch SOMETHING!!!!!! More...
    (Cable TV)
  • out of contract



    I was told that I did not have a contract for services as of Aug of 13. Now that I want to cancel my services they are telling me that I do have a contract until July 2014. I have already gotten other services. They told me the early termination fee would be $150 and when I went to pay it they told me it would be $400. I have been on the phone with them since 8 am and it is currently 1:00. My services have yet to be canceled and NO ONE has any idea what is going on. I keep getting transferred and then put into waiting lines and or disconnect. This is the worst customer service I have... More...
    (Cable TV)
  • They lie!



    Comcast changed my monthly rate with no notification and charged me for ~ $50 more. When I contacted online customer service they offered me a promotion but when I called them they told me can't confirm that online offer. So, offered me a more expensive monthly charge. After one month, they even didn't even stayed in that offer and increased the bill without notification! When I called them they only apologized and said that they cannot give me that promotion! They did not explain why they offered promotions two times and breached them every time! More...
    (Internet - Sponsored by DIRECPATH)
    Arn1361's Picture   Arn1361    0 Comments   Comments
  • COMCAST/XFINITY WORST EVER!!!!!! RUN FARRRRRRRR AWAY!



    My feedback on Comcast/Xfinity is that it sucks!!!!! The customer service is horrible, and nobody seems to know what they are doing. I was on live chat with a girl earlier today and she literally took 6-7 minutes in between each question that I asked her only to come back not answering the question at all. I got so frustrated with her that I disconnected with her and called in. The people in the billing department were just as rude and horrible. I was told since I got your service in December that my installation fee of 66.50 was only for 3 months which I paid and it shows that on my paper,... More...
    (Cable TV)
    KrissyLL's Picture   KrissyLL    1 Comments   Comments
  • Xfinity Home Service Internet NEVER EVER SIGN UP!!



    I made the huge mistake of signing up for xfinity home security.. for the 1st 30 days everything seemed okay but literally with the next 30 days it all went haywire, the sensors would not stay up, as they were installed with sticky tape and no amount of help on my end made them stay. I never realized until the 2nd month that my motion sensor never had worked correctly, I could not set my alarm to activate my sensors. The zones would go up and down, I called for help, they said I had to pay for a service call and new equipment, so I ended up paying for service I couldn't use. After... More...
    (Cable TV)
    aveging's Picture   aveging    0 Comments   Comments
  • Service at its worst



    I just had service installed on 3/17/2014. on 3/19/14 at exactly 3:30 pm, two out of the four boxes in my home stopped working. Error code RDK-03033. I called Comcast and was on hold for approximately 15 minutes. I spoke with one of their account executives, and was told to reboot the boxes and to check cables to no avail. The third box went down at approximately 8:30 pm. I called to report the problem, and was on hold from 9:15 pm to 9:44 pm. After speaking with one of their account reps/executives, I was told that they had an appointment available for Friday between 10-12 noon.... More...
    (Cable TV)
    javatech's Picture   javatech    1 Comments   Comments
  • HORRIBLE COMPANY



    Worst company to deal with ever. Every month our bill was something different despite the "contract" we signed for a year. Canceled the t.v. and kept internet and phone with the understanding that the bill would be a certain amount for a year, but just today we received a letter in the mail stating that our bill would be jumping up to over $100 dollars. More than half of what we were told it would be for a year. Now we are calling them and they have no recollection of the past phone calls and reassurance that our bill would be about $50 for the two services. When we did have... More...
    (Entertainment, Movies, Events)
    jvitale's Picture   jvitale    0 Comments   Comments
  • Terrible Service



    Comcast is terrible. I chose to go with them because they have the fastest internet in this area and I got a really good deal. I was supposed to get just internet for $35 a month for a year and the company that signed me up also gave me a free router and modem. The first problem with comcast is I had to call multiple times to get them to stop charging me for modem rental on a modem that I owned. They eventually fixed this issue. After five months a Comcast salesman called me and told me that Comcast was going to increase my bill to $80 a month just for basic internet! That is... More...
    (Cable TV)
    brandonkloer's Picture   brandonkloer    0 Comments   Comments
  • Moving Date



    We are moving our office on 1/16 and even though I contacted Comcast on 12/9, I was told on 1/3 that the expected construction finish time was not until 2/21/14. We are moving our business out and will not have phone and internet at this point. I have called, made repeated emails to my Business Sales Rep (which go ignored). We cannot move our business and have no phone and internet for over a month. This is completely unacceptable! We will be cancelling all of our comcast accounts if this cannot be done on time. More...
    (Internet - Sponsored by DIRECPATH)
  • HORRIBLE SERVICE!!!



    Comcast-Xfinity is absolutely awful, not ONE time have we had a good experience with them in the past 10 years! the only reason we use them is that we have no choice! where we live does not accommodate dish or direct, or any other company that provides phone internet and cable. Comcast's "high speed" internet is SO slow ALL the time! Our wifi is extremely spotty and half the time we have to call them to resend a signal, and their customer service is the worst! they're rude, and speak like they don't know what they're doing, they are not specific, and if you... More...
    (Internet - Sponsored by DIRECPATH)
    lulutodo's Picture   lulutodo    2 Comments   Comments

Comcast Xfinity Reviews By Product


Comcast Xfinity Comments


cclyda says: (4 weeks ago)
 0
I have had Xfinity internet service for about 3 years and have had nothing but problems with it, There is no other internet service out here so I am stuck. I have called every one and none of them have service in my area, NONE. If there was I would get it. The people who answer the phone have no idea what they are talking about and when the guys come out here all of them have a different idea of what's wrong. I hate it.



Jayherb says: (2 months ago)
 0
I purchased a xfinity x1 box off eBay after verifying with Comcast that it WOULD work 4 times on the same call I got the box today and it won't work I spent 2 hours on the phone being transferred around they say they can't activate the box because it was reported as lost.... I have been with Comcast for about 8 years and I'm leaving.



SonOfBrendaDean says: (3 months ago)
 0
My mother was really hoping to watch "It's a Wonderful Life" with me this Christmas, I had yet to see the program, and was sorely disappointing to find it was not even an option for purchase this year.



LibertadAurora says: (6 months ago)
 0
Everytime I call the customer service center they have a different story, offer, etc. with so many inconsistencies I actually thought that they were untrained freelancers working from home. That was until I was told that they actually have a "proper" customer service center in West Hartford. I always end up paying more than the "after tax and equipment monthly rental charges" number they give me on the phone. And as if matters couldn't get worst I was just tricked into extending my contract for 2 years with "free upgrade" of my cable boxes to the new "X1"s. What a rip off!!! When the guy came to my apartment he told me there would be a $49 charge FOR EACH BOX!!!
When I called customer service there was no supervisor to take my call and the operator refused to give me the operator number of the person that tricked me into this whole scam!!!
Total disappointment...



RICHC says: (6 months ago)
 0
I have been with Comcast for the past 20 years in the Flint area. For years we had no choice of other providers because Comcast was the only option. Let me tell you, Comcast customer service absolutely stinks, the billing department has no clue, and the on hold phone wait time is ridiculous! I am happy with the Xfinity product and wifi speeds but very unhappy with the customer support and billing. My billing is never the same. I have to call every month to get it fixed. I think I am finally going to make a change since we now have other options in my area. My neighbor was frustrated over the same issues and decided to make a change to DirectTV. He has been with them 1 year now and wishes he would have made the change sooner. My brother in law just switched to Dish Network and he feels the same. I guess its time to move on



Sergio1000 says: (6 months ago)
 0
http://www.youtube.com/watch?v=C7-vezH4DPc

Not happy with cable TV so I cut it off!!!!

After having Comcast TV and internet for 12 months here in Michigan, I am disgusted with it already. My cable bill went from $105/month for TV and internet to $156/month in 12 months and by the way programming got worse This almost felt like price gouging. I did not change programming at all and all changes were made by Comcast. It seems to me Comcast is billing you for something all the time and costs more than it's worth!!! I will say most of the programming is commercial oriented and from what I remember most while watching XFINITY TV are commercials, commercials commercials!!! Even while watching something you will get commercials until you get sick to your stomach over it!!! Pathetic!!! You will probably get a commercial while you read this post to! Comcast will club you to death with commercials!

I loved watching some old programs when I first moved here to Michigan on XFINITY. Comcast took those programs off after several months and will no longer show them so that was a major disappointment for me. Customer support is the only good thing I can say about Comcast. People working for Comcast are very nice people and always helpful, polite and professional. Whenever I used support they always solved whatever technical problems that I experienced.

If I were to reinvent Comcast, I would allow customers to have more content and control over content for less.



boobboob says: (6 months ago)
 0
Comcast is the worst cable company ever. I absolutely hate, hate , hate it.



handhnj says: (7 months ago)
 0
We recently signed up for a Triply Play, not heeding all the bad press. However, we now know it is all true and have NEVER had such problems with any company in our lives. We are trying to have them fix CallerID on our Call Waiting and have called at least 6 times and even had a service rep come to our home. All promise it will be fixedin 48-72 hours and SEEM to be caring and very nice. However NOTHING every gets done! We are thinking of not paying our bill but with that help or just cause us to lose service??



maw4 says: (8 months ago)
 0
Phone tech non-responsive. Bill was increased in June. When called for an explanation, was told it would go back to previous amount if I signed for Eco billing. After signing for eco billing, there was no change. Now this month I'm told my billing will be $27 more than my July bill. After going to local Concast and being told that's just how much it is, and to call retention for hopes of a promotion offering. My husband recently died and I changed the billing to my name but was told that had no effect on the billing. I have spent over 5 1/2 hours on hold with constant recorded messages a representative would be with me as soon as possible. August 4th from 12:30 to 2:30 with no answer so I hung up. August 5th from 8:20 a.m. to 10:30 same no answer, only recorded message repeated constantly. Check at local Comcast office again and told to call in evening. August 6th called, put on hold again 8:20 to 10:00 p.m. Once I was referred to retention, I had no option given for call-back
so spent all those hours waiting to talk to a rep in that department. I'm presently in grief programs (free) at Hospice and will certainly let them know my problems. Now I will research recent offers I've received in the mail from ATT (my previous supplier) for my next move. I've had many medical bills from my husband and even had to cash in my only life insurance policy to help pay for his funeral. What I need now is some financial help and the fact that I can't even get someone from Comcast to answer my calls leaves me doubting sincerity in all your promos
advocating pleasing the customer.



Yuri says: (9 months ago)
 0
No tengo servicio de internet por un mes, me hacen un app con un tecnico cual nunca aparecio, luego me re-programan la cita para hoy 07-01-14 a las 5p despues de hacer en mi casa los arreglos pertinentes me llaman a las 3p para decirme q el tecnico no va a llegar.. Q los tecnicos de ellos no estan obligados a hacer a todos los clientes q porq son sub- contratados. Llamo a la central y sencillamente me dicen q si yo quiero cancelar el servicio solo tengo q indicarselo que ellos son representantes solamentes... Que mal customer service!!! Que horror de empresa!! Que poca calidad de trato!!!! Me maravilla!!! Claro que cancelare no soporto lidiar con irresponsables, faltos de etica!!



Lilnetta77 says: (10 months ago)
 0
So crappy. My internet works fast when it works but I have to restart my modem about 3 times a day on demand also works off and on right now it's been a week since it's worked and I get to pay full price for a service that works less then half the time.



vrizk says: (10 months ago)
 0
Comcast Xfinity is unreliable and has the worse customer service. I have been without television caller ID for 10 days. I called the customer support to be told to unplug the box and then re-plug it again after they refreshed the signal. NOTHING worked. Then, I was told my issue will be escalated to a team A technician in the next 24 to 72 hours. To this date and it has been 10 days, I still do not have the caller ID feature on my television screen even though I am paying for it. Anyone out there who might be looking for internet/telephone/television STAY AWAY from Comcast.



Star5 says: (1 year ago)
 0
Xfinity x1 do not get Xfinity X one it is terrible the customer service has no idea how to handle any problems with the unit. I have had him out at the house over four times to fix the same problem. I cannot believe they can put out this kind of junk and charger for it and have no idea how to fix it. I cannot believe that our government let them get away with providing us with crap equipment.



spargedude says: (1 year ago)
 0
I booked an install on the internet. Received a confirmation email listing date and time of install. When time came I went on online chat and "verified" with one of their agents that they would be there. They weren't. Then I was told they had no record of the reservation which was a lie. I had the confirmation email which they weren't interested in because it proved they were liars. Comcast is a big sack of crap and their employees are the worst. If you have any other choice than Comcast take it and do not use Comcast.



gabriele1 says: (2 years ago)
 0
we have comcast servise, unfortunatley we do not have any other providers where we live or i would switch ,comcast has lousy service the tv is out as much as it is on, and the phone hardly ever works. we are paying for a service ,here and we are only getting half of what we pay for i think comcast should start re embersing people for when the service is out for it is usualy out for a long time it has been out for three hours today and was informed it would be another couple of hours this is really poor service comcast needs to get with the program and start fixing these problems , i know they have a monoploly in some areas but anyone can be replaced evenually...



rana says: (2 years ago)
 0
I GOT COMCAST DEAL FOR 89.99XFINITY BUT HE CHAGE PERMONTH 114.95NEXT BILL IT 133 SOME THING LIKE THAT NEXT BILL GOES UP 137 NEXT BILL MAY GOES HIGH AGAIN ANY WAY THAT IS NOT DEAL I LIKE A TOLD YOU GET AWAY FROM COMCAST I DID MISTAK.......?



cheyjose says: (2 years ago)
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The cable guy made sexual advances and grabbed my hand in my bedroon while installing new service on yesterday. Im still waiting for a response from the companys coporate office. The local supervisor called this morning. He stated he will calling the rep in for questioning. My husband is furious and wants me to contact the local police.



cheyjose says: (2 years ago)
 0
The cable guy made sexual advances and grabbed my hand in my bedroon while installing new service on yesterday. Im still waiting for a response from the companys coporate office. The local supervisor called this morning. He stated he will calling the rep in for questioning. My husband is furious and wants me to contact the local police.



1234abcno says: (2 years ago)
 0
please do not waste your money i signed up for 39.99 and my average bill is 70.00 mind you i have yet to order anything extra yet... I wonder am i even being charged for just turning this thing on.... Even when i payed my deposit i got charged a 6.oo convience fee that i was never told about or agreed to pay..... Even with the 30 day money back guarantee don't take the risk unless u are comfortable paying almost twice what is advertised..... They act like these charges are a one time fee because of start up and installation that's how they get you to go over 30 days.. then you get your second bill and it's only 5 dollars less than my was my 1st months bill.. So on that note i never liked satellite because i hear it sometimes get bad reception but ill willing to give anything a try just to get aways from this Comcast mistake...



mherrera says: (4 years ago)
 0
Run a Comcast service review here: http://www.xfinityauthorizedoffers.com



PTheimer says: (4 years ago)
 0
Complete garbage, part of me thinks they changed their name from "Comcast" to "Xfinity" to dodge some of the poor reputation that their service attracts. Im sure some people out there will not realize Xfinity is just a new name for Comcast. Its not any better or improved, its the same unreliable service with an extremely faulty "On Demand" feature that continues to provide me with error messages as it did when it was Comcast. Unfortunately where I live, Xfinity is my only option if I want cable television service as they bought out the area, and I am seriously beginning to consider cancelling it anyway and download the programming I regularly watch through torrent sites. Its just that bad and frustrating.



Plsx says: (4 years ago)
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The new menu/dvr is the worst piece of user software I have ever used. I called tonight for support as it was installed today. They couldn't help, so to put me off they needed to verify my acct by using the last 4 digits of husbands Ssn and our acct #, etc. They have never asked for that in the past when I needed help. My request was 'how do I set the sleep timer' as I couldn't find it. After the acct verification, etc. It turns out that service is no longer available. I guess they thought if they asked for enough stuff, I would give up before they had to admit a service was no longer available.




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