Comcast Xfinity Complaint
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Comcast serviceability request met the BRICK WALL! - internet and tv
I called Comcast to see about initiating service at an address in Magnolia, TX back in May, 2014. I received a recorded message indicating that service was not available. I knew that - I used their online service to determine availability. Ok, and this was after doing some legwork and finding the end of Comcast's line less than 1.6 miles from my new residence. So I called again and received a "Serviceability Assessment" ticket # 568-634. Again, I received the prerecorded message. These people just don't get it!
The rep wrote a bunch of information in the ticket. Information that I provided him. Over 400 residences could be served by Comcast if they just extend their service line along the main road less than 2 miles. This does not account for the distances on the side roads, but if they continue to extend their main trunk another 2 miles further (less than 4 miles total) - they would pick up another ~ 300 homes that are only eligible for DSL as well!
I just tired of trying to help Comcast and in turn help myself and my neighbors and hitting the brick wall of bureaucracy within their company confines. The bureaucracy involved in getting past the front line telephone support and then back to the group that TRULY assesses new business opportunities with huge ROI potential is just ludicrous!
They need to check, and I mean really check, the information in that ticket to see what they can do for the not so remote areas just outside Magnolia, TX.
The rep wrote a bunch of information in the ticket. Information that I provided him. Over 400 residences could be served by Comcast if they just extend their service line along the main road less than 2 miles. This does not account for the distances on the side roads, but if they continue to extend their main trunk another 2 miles further (less than 4 miles total) - they would pick up another ~ 300 homes that are only eligible for DSL as well!
I just tired of trying to help Comcast and in turn help myself and my neighbors and hitting the brick wall of bureaucracy within their company confines. The bureaucracy involved in getting past the front line telephone support and then back to the group that TRULY assesses new business opportunities with huge ROI potential is just ludicrous!
They need to check, and I mean really check, the information in that ticket to see what they can do for the not so remote areas just outside Magnolia, TX.
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Review Rating: 1 out of 5
Reviewed By: droffigpc
Company: Comcast Xfinity
Product: internet and tv
Date Added: 10 years ago
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